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Effective Date: 1st of August 2023

1. Introduction

Welcome to The Cold Plunge Co. Limited (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website, coldplunge.co.nz, and related services (collectively, the “Services”).

2. Information We Collect

We may collect various types of information when you use our Services, including:

  • Personal Information: This includes your name, email address, phone number, shipping address, billing information, and any other information you provide during the checkout process or when communicating with us.
  • Transaction Information: Details about the products you purchase, payment information, and order history.
  • Usage Data: Information about how you use our website, including your IP address, browser type, device type, and browsing behavior.
  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your interactions with our website.

3. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Processing and fulfilling orders
  • Communicating with you about your orders and inquiries
  • Sending promotional emails and updates (you can opt out at any time)
  • Personalizing your experience on our website
  • Improving our products, services, and website functionality
  • Monitoring and analyzing website usage patterns

4. Lawful Basis for Processing (GDPR)

We process your personal information based on the lawful bases outlined in the GDPR, including the necessity of processing for the performance of a contract, compliance with legal obligations, and legitimate interests pursued by us or a third party.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with certain third parties under specific circumstances, including:

  • Service Providers: We may share information with trusted service providers who assist us in operating our business and providing services to you (e.g., payment processors, shipping carriers).
  • Legal Requirements: We may disclose information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Your Rights (GDPR)

Under the GDPR, you have certain rights regarding your personal information, including the right to access, correct, and delete your information. You also have the right to object to processing, restrict processing, and data portability. You can exercise these rights by contacting us at [Contact Information].

7. Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

8. Third-Party Links

Our website may contain links to third-party websites or services that have their own privacy policies. We are not responsible for the privacy practices of these third parties.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website, and the revised date will be indicated at the top of the policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@coldplunge.co.nz